Customer Service and Support
Credit Card Information
There is nothing more important to us than protecting your credit card information. We live in a very threatening digital age and due to the ever constant threats we have elected to use PayPal payment processing solution for all of our credit card transactions. We have elected the highest level of fraud protection services that PayPal offers to ensure your credit card protection.
Additionally, we have a very strict policy that governs that we will never retain any of our customer’s credit card information after the initial sale is recorded Your credit card information will remain in the PayPal system for up to 30 days to facilitate refunds and adjustments.
Generally, you may browse our site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information such as year, make and model of your vehicle so that you can search for specific parts on our site. If you choose not to provide us with the requested information, you may not be able to access all areas of our site or participate in all of its features.
OEM Auto Parts and Accessories and our participating dealers are the sole owners of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this Policy. We collect information from our customers to prepare and fill parts orders and to provide you with pertinent information such as order confirmations and order status updates. Information collected may include your name, shipping address, billing address, telephone number(s), email address, payment information and VIN number.
Please be sure to enable emails from OEM Auto Parts and Accessories so that you are able to receive confirmations of your orders and processing and tracking status updates.
We require our customers to submit an email address and password if you choose to register an account with us. We do not require our customers to register an account with us. Our customers may always use our Guest Checkout process. However, there are numerous benefits to registering an account with us such as ease of processing returns, storing multiple shipping addresses, and viewing the status of your order.
When you visit our site our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
OEM Auto Parts and Accessories takes great precautions to protect our customers' information. When you submit sensitive information to us, your information is protected both online and offline.
Our site provides you with the most contemporary technology available to ensure maximum security in data transmittal by using Extended Validation SSL (secure socket layer) and 256-bit encrypted security for all activity when you're logged into OEM Auto Parts Plus (including updating profile data and placing and tracking orders). If you register an account with OEM Auto Parts and Accessories, all information (such as your name, address, and e-mail address) is safely stored behind a firewall. We store this type of information so that you do not have to reenter it each time you make a purchase or log in to use your account. We do not ever store any credit card information though.
At OEM Auto Parts and Accessories, our highest priority is ensuring that your personal and payment information is secure, and your privacy is respected.
Access to all of our users' information is restricted. OEM Auto Parts and Accessories operates in a secure environment that requires all employees protect our customers data at all times. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
All OEM Auto Parts and Accessories servers, including web servers, mail servers and database servers, are housed and maintained in secure locations that utilize multi-tiered security measures to ensure the physical security of your data, including 24/7/365 professional security, video surveillance, biometric retinal scanning and man-trap entry points.
Access to OEM Auto Parts and Accessories servers and databases are strictly monitored and protected from outside access. Internet access is restricted and protected by real time scans for viruses, continuous scans of all servers, as well as multiple firewalls and other security features throughout our network. We restrict common ports of attack at our firewall, as well as employ a number of systems that watch for malicious activity. Our hosting company also utilizes a third party to run security and vulnerability audits, including but not limited to port scans, server configuration audits and other security and vulnerability checks that help ensure that our servers are as secure as possible.
All employees are kept up-to-date on our security and privacy practices and are continually notified and reminded about the importance of privacy and what they can do to ensure that customers' information remains protected at all times.
How we use the information we collect
We use the information we collect for various purposes, including:
- to complete your purchase transactions
- to provide the services you request
- to keep you informed about the status of your orders
- to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
- to improve our merchandise selections, customer service, and overall shopping experience
Sharing of Information
We may employ third party companies to perform functions on our behalf. These functions may include shipping, quoting freight charges, package delivery, marketing assistance, order fulfillment, postal and email delivery, data analyses, sales tax processing and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. Extreme care and discretion has been exercised when evaluating and selecting these third parties. We only participate with third parties if their organization applies stringent security and privacy practices that parallel our own commitment to safe online shopping.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.
A "cookie" is a small data file stored by your web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.
We customize certain web page content based upon browser types and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The OEM Auto Parts Plus shopping cart cannot function properly without cookies enabled so that the necessary information to process your order and provide the necessary safeguards is transmitted to us.
You will only receive promotional emails from us if you have previously made a purchase on our OEM site. If you do not want to receive our emails you can unsubscribe at any time. Please allow us 7-10 business days from the date of request to complete the removal, as some of our promotions may already have been in process before you submitted your request.
The Customer Reviews section of the OEM Auto Parts and Accessories website is for the purpose of sharing customer experiences. This section is moderated to ensure accurate testimonials. Published reviews are genuine and are not edited or altered by OEM Auto Parts and Accessories. OEM Auto Parts and Accessories reserves the right to post or remove any testimonial at its discretion.
By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in any way in connection with our business. You also are agreeing to: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; 2) We may use the Testimonial with or without any name credit; 3) Our right to use the Testimonial is perpetual and may be assigned by us; 4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or developed later; and 5) You and not someone else composed and posted the Testimonial. Other than your pseudo (pen) name and your general geographic location (city or state or country), which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
OEM Auto Parts and Accessories does not sell products for purchase by children. If you are under the age of 18, you may only use our site in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. OEM Auto Parts and Accessories is committed to protecting the welfare and privacy of children.
This website contains links to other sites. OEM Auto Parts and Accessories is not responsible for the privacy practices or the content of such websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected directly by OEM Auto Parts and Accessories.
Notification of Changes
We reserve the right to modify this privacy statement at any time, so please review it frequently.
Thank you very much for being a highly valued OEM Auto Parts and Accessories customer.