Customer Service and Support
OEM Auto Parts and Accessories is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to ensure that your privacy rights are safeguarded. The following outlines OEM Auto Parts and Accessories's privacy policies and details the measures we have taken to protect your privacy, while providing you with a unique and rewarding online shopping experience.
This privacy statement covers the site www.oemautopartsandaccessories.com and subdirectories.
What information does OEM Auto Parts and Accessories collect?
As part of the vehicle parts research and purchase process, information such as your e-mail address, name, and contact telephone numbers will be requested. This information will be used solely as described below to complete your purchase transactions.
- to provide the services you request
- to keep you informed about the status of your orders
- to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
- to improve our merchandise selections, customer service, and overall shopping experience
Your email address and other contact and shipping information is shared with our participating dealers for the purpose of fulfilling your order.
We publish special promotions, pricing promises, brand name and various other messages on the internet to help consumers find our web sites. To determine which method is most effective, a cookie is used to capture which method was used to find our web site. The information included in the cookie is limited to only the message identifier.
Pixel tags and cookies are used in those email messages and on our website to help us measure the effectiveness of our advertising, how our visitors use our site and to enable us to provide more focused and subsequent email marketing communications to you.
Does OEM Auto Parts and Accessories track my visits?
At OEM Auto Parts and Accessories, our site may also gather information about which areas of our site receive the most visits and user visit history. This is done by the placement of a cookie on your computer. Additionally, we send site metrics information to a third-party service provider using cookies and web beacons, who then aggregates the captured data. The type of data captured includes; search engine referral, traffic driven by ad banners or other online promotions, how visitors navigate around the site, and the most popular pages. We also track technical information, such as the browser version and operating system of visitors, to deliver a better site design for our visitors. The data is analyzed, generating several different types of reports showing different views on the data collected. We do not capture any information about any individual's use of the site - rather only aggregate data is captured. Our third-party metrics provider is obligated to strict confidentiality restrictions and is not permitted to sell or use our dealer’s aggregate site data for any purpose other than for providing us with the metrics information. We do not share, sell or provide any of this aggregate data with outside companies, with the exception noted above. Furthermore, we do not track where you go on the Internet.
How is email used on OEM Auto Parts and Accessories?
Please be sure to enable emails in your email client (e.g., Yahoo, Gmail etc.) from OEM Auto Parts and Accessories so that you can receive confirmations of your order processing and tracking status updates.
We require our customers to submit an email address and password if you choose to register an account with us. Your email address and other contact and shipping information is shared with our participating dealers for the purpose of fulfilling your order.
Does OEM Auto Parts and Accessories share any information it collects with outside parties?
At OEM Auto Parts and Accessories, we consider the information you choose to share with us personal and confidential. We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, except as may be required by law. We may provide your information to third party service providers (subject to confidentiality agreements) that perform services on our behalf.
OEM Auto Parts and Accessories and our participating dealers are the sole owners of information collected on this site. We collect information from our customers to prepare and fill parts orders and to provide you with pertinent information such as order confirmations and order status updates. Information collected may include your name, shipping address, billing address, telephone number(s), email address, payment information and VIN number.
This website may contain links to other sites. OEM Auto Parts and Accessories is not responsible for the privacy practices or the content of such websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information. This privacy statement applies only to information collected directly by OEM Auto Parts and Accessories.
Sharing of Information
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We may employ third party companies to perform functions on our behalf. These functions may include shipping, quoting freight charges, package delivery, marketing assistance, order fulfillment, postal and email delivery, data analyses, sales tax processing and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. Extreme care and discretion has been exercised when evaluating and selecting these third parties. We only participate with third parties if their organization applies stringent security and privacy practices that parallel our own commitment to safe online shopping.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. We may collect and possibly share personally identifiable information and any other information available to us to investigate, prevent or act regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.
Sharing of Information among affiliates
Our affiliates are other companies in the OEM Auto Parts and Accessories, Inc. corporate family. In addition to using affiliates to perform services, we may share your information among our affiliates.
Does OEM Auto Parts and Accessories provide a way to update or remove personal information?
A customer wishing to change, or update, personal information may do so by logging in to the site and reviewing the My Account information.
Why are we telling you all this?
Because OEM Auto Parts and Accessories is a firm believer and active participant in consumer privacy, we maintain these policies that give our visitors full disclosure. OEM Auto Parts and Accessories believes in improving the customer's online shopping experience through the responsible and secure collection and usage of customer data.
Thank you very much for being a highly-valued OEM Auto Parts and Accessories customer.
Changes in this Privacy Statement
OEM Auto Parts and Accessories Security Statement
At OEM Auto Parts and Accessories, we've taken important measures to keep the information you share with us safe and secure.
Our Security Procedures
OEM Auto Parts and Accessories uses Secure Sockets Layer (SSL) encryption technology to protect your personal information provided on credit applications and where payment information is required. SSL encrypts or codes this information as it travels over the Internet, and is then decoded by OEM Auto Parts and Accessories and its business partners who facilitate your transactions on this web site.
There is nothing more important to us than protecting your credit/debit card information. We live in a very threatening digital age and due to the ever-constant threats we have elected to use PayPal payment processing solution for all our credit/debit card transactions. We have elected PayPal as our payment processor because of their high level of fraud protection. Additionally, we have a very strict policy that governs that we will never retain any of our customer’s credit card information after the initial sale is recorded
How do I know when my information is protected?
You can tell if you are using a Web browser that supports SSL if a "key" or "padlock" icon appears in one of the lower corners of your screen (For example, when using Internet Explorer, you will see a padlock). When you enter a secure page, the key is "un-broken" or the lock is closed. This means that your communications are now secure, encrypted, and cannot be read by non-authorized sources. Another sign that you are in a secure transaction mode is a URL that begins with "https:". When you see any of these symbols on your browser, you know that your information is protected and you can interact with the website with confidence.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
How This Policy Applies to You