Customer Service and Support
How do I file a Warranty Claim? – A primary benefit of ordering OEM Auto Parts and Accessories is that our participating dealers offer you complete warranty protection per the terms and conditions of the Original Equipment Manufacturer. Please notify OEM Auto Parts and Accessories that you have a warranty claim request and we will guide you through the warranty process including how to return the defective part and how and when a replacement part will be provided to you at no cost, if your part qualifies. The only cost our customers will have related to a warranty claim is the cost of shipping back the defective part.
What the Warranty Does Not Cover:
- Any Parts sold or distributed outside the U.S., Puerto Rico, and the U.S. Virgin Islands.
- Any part wear due to normal use and exposure.
- Parts installed in vehicles for racing or competition or which have been abused or intentionally damaged.
- Any parts that are normal maintenance items, which are replaced, cleaned or adjusted as normal owner maintenance, unless they are defective in material or factory workmanship.
How Long Is an OEM Warranty?
Warranty coverage periods can vary by product and manufacturer. Typically, most OEM parts are covered for 12 months from the date of purchase. You can always contact us if you have specific warranty questions.
Our site will always have a record of your purchase which will ensure that the warranty claim process is easy to conduct. You will not need to be concerned about not being able to locate your original purchase information or purchase date.
If I Install My Own Parts Will It Void My Vehicle’s Factory Warranty?
Properly installing your new OEM parts will not void your warranty in any way. That may not always be the case with aftermarket parts. If an aftermarket part fails and causes other parts to fail, then the other parts that failed may not be covered under the vehicle's original factory warranty.
Will It Void My Extended Warranty?
In most cases making repairs with OEM parts does not affect your extended warranty. We recommend reviewing the terms and conditions of your extended warranty agreement prior to making any repairs.
Parts Warranty Disclaimer
OEM Auto Parts and Accessories MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF ANY PARTS SOLD THROUGH THIS WEBSITE FOR ANY PURPOSE WHATSOEVER. ALL PARTS INFORMATION PROVIDED ON OUR WEBSITE IS PROVIDED "AS IS," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WITH RESPECT TO ALL PARTS, OEM AUTO PARTS AND ACCESSORIES DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE IN TRADE. ALL OEM PART WARRANTIES ARE PROVIDED AS A PASS THROUGH FROM THE PART MANUFACTURER. OEM AUTO PARTS AND ACCESSORIES SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT OF GOODS, LOSS OR DAMAGE ARISING OUT OF THE USE OR INABILITY TO USE ANY PART PURCHASED THROUGH THIS WEBSITE, OR FOR DAMAGE RESULTING FROM THE USE OF OR RELIANCE ON THE INFORMATION CONTAINED HEREIN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSION OR LIMITATIONS ON RELIEF SUCH AS INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.